Skip to main content
nicko42522200
nicko42522200
Participant
May 5, 2023
Answered

Missing upload custom fonts button

  • May 5, 2023
  • 1 reply
  • 349 views

Hi all,

 

I am working with Creative Cloud desktop version: 5.5.0.617 on a RDS envoirment and i am missing the option/button for uploading my custom fonts, while on other PC (Windows 10) I am working with version 5.10 and i DO have the option/button to opload fonts.

 

Can anyone clarify why this is?

I could not have something to do with my licenses because the option is there on my PC.

 

Thanks in advance!

 

    This topic has been closed for replies.
    Correct answer Neelamk

    Hi Nick,

     

    Thank you for the information. To work on this issue I would recommend you contact our support team. You can contact the support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/contact.html?rghtup=autoOpen

     
    Please let me know how it goes.
     
    Regards,
    Neelam

    1 reply

    Neelamk
    Neelamk
    Legend
    May 5, 2023

    Hi Nick,

     

    Welcome to our Community forum. We are sorry for your difficulties. As you mentioned that in the RDS environment, the Creative Cloud desktop application is version: 5.5.0.617 which is a very old version. Did you try updating the application to the latest version which is  5.10? Once it is up to date let me know if this fixes your issue or if you are unable to update the application. Please share screenshots of errors if you find any.

     

    We are here to help you, it's just we need a little more information to investigate. we hope to hear from you soon.

     

    Regards,

    Neelam

    nicko42522200
    nicko42522200Author
    Participant
    May 8, 2023

    Hi Neelam,

     

    Thanks for your reply!

    I've reinstalled the complete Adobe Creative Cloud program, but after installation the version is still 5.5.0.617.

    I do not recieve any errors, it just installs an older version.

    This RDS envoirement is a Microsoft Windows Server 2022 Standard version.

    When i run the same setup on my Windows 11 client, it does install the neweset 5.10 version.

    Could this be an OS restriction? Is there a way to bypass this check so we could run the newest version in RDS?

    Neelamk
    NeelamkCorrect answer
    Legend
    May 8, 2023

    Hi Nick,

     

    Thank you for the information. To work on this issue I would recommend you contact our support team. You can contact the support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/contact.html?rghtup=autoOpen

     
    Please let me know how it goes.
     
    Regards,
    Neelam
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices