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Participant
March 2, 2024
Question

Mobile creation/Creative Cloud Not Sync

  • March 2, 2024
  • 1 reply
  • 180 views

Can anyone PLEASE help rescue my mobile creations from my reative cloud? They were not included in the sync and it appears that the Creative Cloud files will all disappear on March 2 (later today)?

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1 reply

kglad
Community Expert
Community Expert
March 2, 2024

only files in the local cc sync folder will be disappearing online.  they'll remain on your local folder (though it's been, or will be, renamed).

 

otherwise, 

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.