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M
MSP Concept37726974omsn
Participant
May 30, 2024
Question

My Adobe Cloud shows no objects in the cloud but says 72 GB data are used.

  • May 30, 2024
  • 1 reply
  • 330 views

My Adobe Cloud shows no objects in the cloud but says 72 GB data are used.

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 30, 2024

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files. more info,

 

https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html?linkId=100000257885896

A
Azul y Naranja
Participant
May 30, 2024

Hi!

 

This is also happening to me. I have removed everything in the cloud storage and double checked that I have no file in those folders.

 

Anything else to check?

 

Thanks!

Rober.

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 30, 2024

check all the deleted folders, after deleting a file.  the file(s) must be deleted there too to increase storage availability.

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