Participating Frequently

Question

My adobe photoshop is not downloading clouds files, Which is headache for me. I upgraded my RAM from 16GB to 32GB but still i am not able to download files from Adobe Cloud. I need assistance. Thanks

Forum|Forum|2 days ago
May 4, 2026
4 replies
63 views

My adobe photoshop is not downloading the files from Adobe Cloud. When i try to download, it stucks and do not process. First i thought it might be a RAM issue so i upgraded from 16GB to 32GB. After upgrading the RAM the issue is not yet resolved and such a great bottleneck within fast pace work system. I Have tried every thing to bring it back on track but after everything it is still not downloading files from cloud.

Any solutions and guide would be appreciated. Thanks

visualJAH

Participating Frequently

Answer is that Adobe keeps making it harder to download from creative cloud, can’t synch files anymore, have to download 1 by 1 from the website… worst service ever.

jane-e

Community Expert

@MUHAMMAD-KAMRAN wrote: I initiate of downloading process

After you open Photoshop and locate your team projects, what is your next step? What do you do (exactly) to start the download?

Jane

jane-e

Community Expert

@MUHAMMAD-KAMRAN

Please answer this question for us.

https://community.adobe.com/questions-602/my-adobe-photoshop-is-not-downloading-clouds-files-which-is-headache-for-me-i-upgraded-my-ram-from-16gb-to-32gb-but-still-i-am-not-able-to-download-files-from-adobe-cloud-i-need-assistance-thanks-1560278?postid=7552789#post7552789

Jane

kglad

Community Expert

and are you trying to install ps or are you using installed ps to download something?

MUHAMMAD-KAMRANAuthor

Participating Frequently

I have upgraded and latest, But when i try to download files from adobe cloud it stuck. I initiate of downloading process by opening photoshop latest version installed on my device and then i locate my team projects and here it comes when i download any project from there it do not process and downloading bar is left empty. Nothing happens

kglad

Community Expert

@MUHAMMAD-KAMRAN

to clear or check all files stored on adobe's servers, use a web browser to navigate to the following locations. at each location there are several folders to check.:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

leo.r

Community Expert

Can you please describe the exact process you’re using. Are you trying to download from the Creative Cloud app? Any screenshots will be helpful.

MUHAMMAD-KAMRANAuthor

Participating Frequently

I thought i might be RAM issue so for caution purpose, I upgraded 16GB to 32GB. But when it was upgraded. Initially Photoshop did not make any error on first download but right after that things get distracted. Now it is not letting me to download anything from cloud. I initiate of downloading process by opening photoshop latest version installed on my device and then i locate my team projects and here it comes when i download any project from there it do not process and downloading bar is left empty. Nothing happens.

leo.r

Community Expert

Any screenshots that illustrate the problem would be helpful.

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