Need help logging into adobe creative cloud - Old department login stuck on laptop

Question

was wondering if anyone knows how to deactivate creative cloud instantly opening a department login? I've left that department so the email I was using has been deactivated so I couldn't log into it even with that account. I can log in with my present account on browser and know that's not the problem, I've tried deleting and reinstalling the Creative Cloud app off my laptop for nothing, and don't know what to do. Help??

kglad · Accepted Answer

check your current account, https://account.adobe.com and verify everything is what you expect.

then sign out and then back in to the cc desktop app using the same adobe id/password used to check yoru account, https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html

kglad · Answer

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

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