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Shah Zahan
Participant
June 27, 2023
Answered

'No internet connection' in Plugins section - Creative Cloud Desktop

  • June 27, 2023
  • 2 replies
  • 2890 views

It shows 'No internet connection' in Plugins section of Creative Cloud Desktop even I am connected to internet. I can update CC apps but whenever I open Plugins section it shows No Internet Connection. I have restarted my PC twice and restarted CC desktop app more than 3 times and signed in and out also but still shows me the same error. I have also did the Hosts fix and disabling firewall and still gives me the same error.

    This topic has been closed for replies.
    Correct answer Shah Zahan

    Hi @Shah Zahan Could you let us know if you're able to open this URL: https://exchange.adobe.com/apps/browse/cc on browser. Also,  are there any firewall settings configured on the machine?

     

    Regards,

    Ruchika Wadhawan


    I have fixed the issue. It was the firewall.

    2 replies

    Kalvyn Rasquinha
    Community Manager
    Kalvyn RasquinhaCommunity Manager
    Community Manager
    June 27, 2023

    Hi @Shah Zahan , are you seeing this same error in other parts of the app? Or only in the plugins section?

    S
    Shah ZahanAuthor
    Participant
    June 28, 2023

    Only in the plugin section

    Ruchika Wadhawan
    Adobe Employee
    Ruchika Wadhawan
    Adobe Employee
    July 3, 2023

    Hi @Shah Zahan Could you let us know if you're able to open this URL: https://exchange.adobe.com/apps/browse/cc on browser. Also,  are there any firewall settings configured on the machine?

     

    Regards,

    Ruchika Wadhawan

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      June 27, 2023

      repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


      if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


      if that fails, do a clean cc install carefully following each applicable step:

      uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

      then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

      clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

      check for, and if available, update your os

      if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

      if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

      restart your computer (don't skip this)

      reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

      use the desktop app to install your cc programs/trials

      NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

       

      ==============================================================

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

       

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

       

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