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No way to un-install Beta

Forum|Forum|2 years ago
April 5, 2023
3 replies
4159 views

I am not interested in being an unpaid beta tester for Adobe.

So when I found Creative Cloud Desktop launching straight to Beta, I checked Help for how to get out. It said to use the three dots for More on Beta Apps and there would be an uninstall option.

Never minding that I should not have had to look this up in the first place:

1) There is no three-dots icon for all beta apps together; you would have to take this step for each individual app, and not all of them even have a three-dots icon.

2) The three-dots icon actually does not lead you to an uninstall option. So I'm just stuck.

Thanks but no thanks, Adobe. Beta should be an opt-in, not a matter of coercion.

App installs and updates

This topic has been closed for replies.

Correct answer Kalvyn Rasquinha

Hi Wienke,

judging by serious problems that other users are having with this new version/update of Creative Cloud.

To clarify, there was no new version/update of Creative Cloud that was released last week. New content was being shown.

And I'm rather unhappy to learn, through all this hubbub, that, even when I have no Adobe product at all running, Creative Cloud is running anyway, and is eating into my CPU/memory resources.

This is an existing issue not related to the Home tab. We're actively working on it. With the 5.10 release, we've addressed a couple processes to not consume resources when no apps are running. More to come this year.

jane-e

Community Expert

I am not interested in being an unpaid beta tester for Adobe.

So when I found Creative Cloud Desktop launching straight to Beta, I checked Help for how to get out.
By @Wienke

Hi Wienke,

I saw something about this in a back area when another expert asked about it. Apparently the word "beta" was added to the Creative Cloud app, but it was never in beta and the word was removed by staff. It did not apply to any apps (or even to the CC app).

I'm not sure that I 100% understand it, but you never had a beta version and the word "beta" was removed by the folks who put it there.

I hope that helps!

Jane

W

WienkeAuthor

Known Participant

Thanks, Jane-e.

Yes, they have removed the "beta" label, and it was indeed sounding like some sort of mistake, although apparently the "beta" label was not the only mistake, judging by serious problems that other users are having with this new version/update of Creative Cloud.

Frankly, I don't see the point of the Creative Cloud launcher, other than to get updates, and hopefully those will happen on their own since I've chosen the automatic option. And I'm rather unhappy to learn, through all this hubbub, that, even when I have no Adobe product at all running, Creative Cloud is running anyway, and is eating into my CPU/memory resources.

So, one small problem solved, another big problem brewing for the future.

Kalvyn Rasquinha

Correct answer

Community Manager

Hi Wienke,

judging by serious problems that other users are having with this new version/update of Creative Cloud.

To clarify, there was no new version/update of Creative Cloud that was released last week. New content was being shown.

And I'm rather unhappy to learn, through all this hubbub, that, even when I have no Adobe product at all running, Creative Cloud is running anyway, and is eating into my CPU/memory resources.

This is an existing issue not related to the Home tab. We're actively working on it. With the 5.10 release, we've addressed a couple processes to not consume resources when no apps are running. More to come this year.

F

FGC2

Participating Frequently

It definitely locked up the boot process on a MacBook Air using MacOS Monterey 12.6.4 and i did not request it, or agree to use the BETA (BUGGY) Version of the Desktop Creative Cloud app that i've been using since September 2012. Interesting, I did not check the "autoload" with startup, and it attempted to load during startup and locked up the boot process where i needed to do a power down, disconnect the dock, then reboot and log in again before using it. I'm not very happy!

S

Svein_Skogen

Participating Frequently

On windows, luckily, it doesn't "lock up", it just ... slows everything down. When a top-spec Surface Studio Laptop (i7/32G/A2000/2T) becomes nearly unusable because Adobe decides to force-feed a beta without asking, it's seriously time to consider the value-for-money on using Adobe as a supplier of productivity software. Because of the lost productivity...

kglad

Community Expert

if either of you, @Svein_Skogen or @FGC2 want help, start another thread.

kglad

Community Expert

i've never had any app install without my selecting it be installed.

what app (beta or otherwise) installed without you actively opting to install it?

W

WienkeAuthor

Known Participant

Creative Cloud Desktop itself is what installed Beta on its own. Today it launched to a Home screen with a Beta badge at the top left.

Looking at Creative Clouds Apps > Beta Apps section again, I see that the action button for those is "Install." I didn't notice that because my focus was on following the instructions to un-install Creative Cloud Beta itself.

So I can get to the All Apps section with one mouse click--which apparently now I must do every time Creative Cloud launches (it causes problems if I leave it running all the time). That's a small annoyance, nothing compared to the periodic and probably not entirely necessary annoyance of having to wait a long time for updates to launch. But I really could have done without the extra Beta puzzle from Creative Cloud this morning.

Thanks, kglad, for your answer.

kglad

Community Expert

so, is your cc working, perhaps not perfectly, but acceptably?

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