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Li Wolfgang Schiffer
Participant
July 14, 2023
Answered

Not able to install Creative Cloud Desktop on Mac due to login fail

  • July 14, 2023
  • 5 replies
  • 200 views

Hi Community 🙂

 

I can log in to the Adobe web application, but I can't install the Creative Cloud desktop application by using the same login data! The login shows as failed (by wobbling the window). I am using the MacBook Air under MacOS Ventura 13.

Did anyone experience the same problem?

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Correct answer Li Wolfgang Schiffer

Thank you for your answers, I just found out that not the ADOBE password was needed for the installation, but my MAC's password, I am so dumb 😞

Sorry for all the trouble!

Li

5 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 14, 2023

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

Li Wolfgang SchifferAuthorCorrect answer
Participant
July 14, 2023

Thank you for your answers, I just found out that not the ADOBE password was needed for the installation, but my MAC's password, I am so dumb 😞

Sorry for all the trouble!

Li

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 14, 2023

thanks for the update.

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