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L
Li Wolfgang Schiffer
Participant
July 14, 2023
Answered

Not able to install Creative Cloud Desktop on Mac due to login fail

  • July 14, 2023
  • 1 reply
  • 180 views

Hi Community 🙂

 

I can log in to the Adobe web application, but I can't install the Creative Cloud desktop application by using the same login data! The login shows as failed (by wobbling the window). I am using the MacBook Air under MacOS Ventura 13.

Did anyone experience the same problem?

This topic has been closed for replies.
Correct answer Li Wolfgang Schiffer

Thank you for your answers, I just found out that not the ADOBE password was needed for the installation, but my MAC's password, I am so dumb 😞

Sorry for all the trouble!

Li

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 14, 2023

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

L
Li Wolfgang SchifferAuthorCorrect answer
Participant
July 14, 2023

Thank you for your answers, I just found out that not the ADOBE password was needed for the installation, but my MAC's password, I am so dumb 😞

Sorry for all the trouble!

Li

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 14, 2023

thanks for the update.

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