Answered

old mac -> new mac issues (Premiere Pro)

Forum|Forum|4 months ago
January 3, 2026
1 reply
184 views

Hello, I’m experiencing issues logging into Adobe and accessing Premiere Pro on my new Mac. I’m able to log in on my old Mac, and I even paid an invoice from Adobe last week. Could you help me with this?

App installs and updates

Correct answer kglad

start here, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

ONLY IF YOUR ACCOUNT SHOWS A SUBSCRIPTION WITH NO PAYMENT PROBLEMS, proceed to these steps -

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

and if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

additionally, below are solutions some users reported:

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

kglad

Community Expert

does you old mac meet premiere pro specs, https://helpx.adobe.com/creative-cloud/system-requirements.html

A

active_dancer5FACAuthor

Thank you for a quick answer!
Yes, both macs meet the specs. My problem is, that i've signed up for a premiere pro plan on login-1. When I try to log in on my new mac with login-1 adobe CC says, that I don't have any plans for my account. Now the problem has spread to my old mac as well. I payed just dec 29.