old mac - new mac issues (Premiere Pro)

Question

Hello, I’m experiencing issues logging into Adobe and accessing Premiere Pro on my new Mac. I’m able to log in on my old Mac, and I even paid an invoice from Adobe last week. Could you help me with this?

kglad · Accepted Answer

start here, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

ONLY IF YOUR ACCOUNT SHOWS A SUBSCRIPTION WITH NO PAYMENT PROBLEMS, proceed to these steps -

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

and if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

additionally, below are solutions some users reported:

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

kglad · Answer

does you old mac meet premiere pro specs, https://helpx.adobe.com/creative-cloud/system-requirements.html

old mac -> new mac issues (Premiere Pro)

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