Skip to main content
janetdonio
janetdonio
Participant
September 3, 2024
Question

Opção Aumentar Armazenamento Não disponível !!!

  • September 3, 2024
  • 1 reply
  • 162 views

Eu tinha um plano de Fotografia de 1T e migrei para o plano Creative Cloud todos os apps , sem perceber que o novo plano teria somente 100GB!!!!!   O sistema não alertou… 
Bom, fui buscar como aumentar o armazenamento, o suporte diz para acionar a Opção Aumentar Armazenamento na opção "Gerenciar Planos" em //account.adobe.com/pt/pans mas esta opção simplesmente não aparece!!! Anexarei as fotos. A única opção que recebo é de migrar para um plano de 2T pelo triplo do preço o que é um absurdo. Eu quero simnplesmnte voltar com o 1 T que eu tinha dado que já ocupo 300GB e estou ompossibilidata de fazer qq coisa. Já entrei em contato com Vendas, enviei e-mail relatando a situação, mas não tive retorno. 
Alguém já teve este problema ?

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 4, 2024

contact adobe support and let them know you want to purchase more storage.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

janetdonio
janetdonioAuthor
Participant
September 4, 2024

Thanks a lot. But I've already contacted them by chat, telephone call and e-mail. They told me they would look for a solution. The guy I talked to by phone was very nice. He could't help to purchase the storage, said he would talk internally, made me send all the information by e-mail but he simply disapeared.... 

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 4, 2024

then i don't know.  if adobe support can't help, no one here can either.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices