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Z
Zack Badger
Participant
May 18, 2024
質問

Own creative cloud but lost access to apps and plan not showing up on account

I have purchased and used the Creative Cloud through a student plan for around 5 months now and suddenly my account shows all my apps as free trials and there is no plan or any billing history available on my account. 

このトピックへの返信は締め切られました。

返信数 1

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 18, 2024

if school managed, contact your admin.  otherwise, start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

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