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monicaf
monicaf
Known Participant
May 7, 2025
Answered

Perchè le app 3D Substance non sono incluse nel mio piano "Adobe CC All Apps"?

  • May 7, 2025
  • 2 replies
  • 1068 views

Ciao a tutti, 
volevo sapere se qualcuno di voi ha la stessa situazione.
Ho l'abbonamento Adobe a CC Team da quando è nato questo metodo di pagamento ed è sempre stato per "tutte le app". Stranamente Substance non è inclusa e per utilizzarle sembra che debba aggiungere un pagamento.

Io pago già 94,41 € al mese per l'abbonamento annuale di "Adobe CC All Apps" mentre vedo che chi lo richiede attualmente per la prima volta ne pagherà 68,12/mese e con le app Substance incluse.

Non capisco come mai, sbaglio qualcosa? Devo attivare qualcosa?
Perchè la fattura dice che il mio abbonamento è "All Apps" lo è sempre stato.
Sarebbe assurdo che la politica aziendale di Adobe sia di penalizzare i clienti storici con aumenti annuali e togliendo app.
Qualcuno ha la stessa situazione? È possibile che sia un disguido o bug?
Spero nel vostro aiuto.
Grazie! Buon lavoro


    Correct answer jane-e

    @monicaf 

     

    I'm not sure what this says because although we can translate text, we can't translate "text" that's in a screenshot. Your screenshot is from an AI Overview, not from Adobe. I've been reading the AI overviews and found that they are quite often 100% wrong. I don't trust them and always go to an official Adobe site.

     

    Here's what Adobe says. It looks like there is a special deal for the first year that ends on May 12. After that, it will revert to the full price.

    https://www.adobe.com/creativecloud/plans.html

     

    The "Creative Cloud All Apps" plan has never included all of the Adobe applications. My personal opinion is that I wish they would change the name because I have seen it cause confusion.

     

    As for the Substance apps, they were originally created by Allegorithmic and later purchased by Adobe. They have never been included in the All Apps plan and have always been a separate fee.

     

    I know this isn't the answer that you wanted to hear, but I hope it helps to clarify Adobe's plans.

     

    Jane

     

     

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 7, 2025

    this is what's included: https://helpx.adobe.com/creative-cloud/help/faq-creative-cloud-all-apps-plan.html

    monicaf
    monicafAuthor
    Known Participant
    May 7, 2025

    Thank you for the link but I asked something different. The link doesn't explain why new users seem that can have Substance apps and why they are not included in those that already have the plan "All Apps". 

    Also, in the CC home panle, there are no info about the additional cost and  searching for informations about the costs I get what I wrote in my post. (see the screenshots)

      jane-e
      Community Expert
      jane-eCommunity ExpertCorrect answer
      Community Expert
      May 7, 2025

      @monicaf 

       

      I'm not sure what this says because although we can translate text, we can't translate "text" that's in a screenshot. Your screenshot is from an AI Overview, not from Adobe. I've been reading the AI overviews and found that they are quite often 100% wrong. I don't trust them and always go to an official Adobe site.

       

      Here's what Adobe says. It looks like there is a special deal for the first year that ends on May 12. After that, it will revert to the full price.

      https://www.adobe.com/creativecloud/plans.html

       

      The "Creative Cloud All Apps" plan has never included all of the Adobe applications. My personal opinion is that I wish they would change the name because I have seen it cause confusion.

       

      As for the Substance apps, they were originally created by Allegorithmic and later purchased by Adobe. They have never been included in the All Apps plan and have always been a separate fee.

       

      I know this isn't the answer that you wanted to hear, but I hope it helps to clarify Adobe's plans.

       

      Jane

       

       

      monicaf
      monicafAuthor
      Known Participant
      May 7, 2025

      Hi everyone,
      I wanted to know if any of you have the same situation.
      I have had an Adobe CC Team subscription since this payment method was born and it has always been for "all apps". Strangely, Substance is not included and to use them it seems that I have to add a payment.

      I already pay €94.41 per month for the annual subscription of "Adobe CC All Apps" while I see that those who currently request it for the first time will pay €68.12/month and with the Substance apps included.

      I don't understand why, am I doing something wrong? Do I have to activate something?
      Why does the invoice say that my subscription is "All Apps" it has always been.
      It would be absurd for Adobe's corporate policy to penalize historical customers with annual increases and by removing apps. 

      Does anyone have the same situation? Is it possible that it is a mix-up or bug?
      I hope for someone can explain this.
      Thanks! Good work

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      May 7, 2025

      @monicaf 

       

      please don't post duplicate messages.

      monicaf
      monicafAuthor
      Known Participant
      May 7, 2025

      I did it because it took the wrong topics and I couldn't edit the message to correct it.

       

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