Kelly_Russell8631

Participant

Question

Photoshop, Illustrator and Indesign all not opening. JUST STUCK AND UNRESPONSIVE

Forum|Forum|1 year ago
August 10, 2024
7 replies
665 views

Photoshop, Illustrator and Indesign all not opening. working perfect 8/7 this has me losing money I have deadlines.

Does anyone know How yo fix it?

Already tried uninstalling AND RestRTING

App installs and updates

This topic has been closed for replies.

Community Expert

Community Expert

do you have any adobe beta apps installed?

Participant

Good news - removing the Betas seems to of done the trick 👍

Community Expert

Community Expert

good to hear. now if we could just get others to read solution...

Participant

I have the same issue - un and re-installed, restarted etc still AI, PS and InD not responding.

Community Expert

Community Expert

yes. read.

Participant

i have tried your advice not work yet

Community Expert

Community Expert

you may need to use the cleaner if there are other cc desktop app issues:

uninstall every cc app per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials, but not betas (at this point)

test

Participant

Have the same issue. Im on a mac. Anyone know to fix it?

Community Expert

Community Expert

did you try the suggestion posted here?

Participating Frequently

Have the same issue. Im on a mac. Have not updated to latest Ventura. I have tried uninstalling and the reinstalling both creative cloud and the apps. I have also tried logging out and in. Restarted the mac a good dosen times. Nothing works. Still wont open the apps. Just stalls on the opening screen.

Participant

i have the same problem

Community Expert

Community Expert

use the cc desktop app to uninstall (https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html)

uninstall all betas

test if problem's resolved

if not, uninstall problematic apps, restart your computer and reinstall the problematic apps.

Tahsin Can_Arslan3777

Participant

You are best! thank u so much. I fixed it

Community Expert

Community Expert

excellent!