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pixelfor
Inspiring
April 21, 2023
Question

Photoshop not listed on CC home page

  • April 21, 2023
  • 5 replies
  • 1057 views

Photoshop no longer appears in Creative Cloud list of installed apps. Everything is updated. Went to uninstall/repair and did repair. That didn't work. I know PS is installed and it works. Maybe it's just a glitch to be fixed in an update. Windows 10 Pro. CC v5.10.0.573. PS 2023 v24.4.0433.

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5 replies

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redcrown on guard
Inspiring
April 28, 2023

Same here, but fixed. I launched Creative Cloud. No Photoshop V24 appeared. I opened Photoshop V24 and selected Help/Updates from within Photoshop. A new Creative Cloud window appeared showing both Photoshop V24 and V23, with an update available to V24. I did the update. Re-booted my Windows 11, and launched Creative Cloud again. Now both versions of Photoshop appear. Creative Cloud looks normal.

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 28, 2023

@redcrown on guard 

 

thanks for that info.

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 26, 2023

you're welcome.

 

<moved from cc desktop bugs>

P
pixelforAuthor
Inspiring
April 26, 2023

I went to post a second answer and this thread got moved. adobe can be kinda weird.

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 26, 2023

you just posted to your original thread, again.  what problem do you think you are you having?

P
pixelforAuthor
Inspiring
April 26, 2023

Thanks but that didn't work. Had to do a remote with adobe tech. Took a long time to fix tasks CC and adobe was doing and was not doing.

Kalvyn Rasquinha
Community Manager
Kalvyn RasquinhaCommunity Manager
Community Manager
April 24, 2023

Hi @pixelfor , could you share a screenshot of what you're seeing? Did you add/update/remove anything on your system before the issue started?

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pixelforAuthor
Inspiring
April 26, 2023

Thanks for responding. Nothing added/updated/removed had anything to do with it. Turned on computer. Turned on cc. PS not on the list of apps on cc home window. PS appeared on Microsoft add/remove list. Did remote with adobe tech. Long time. Tech spent a lot of time. Ended up with all presets lost so I had to remake all the presets. Luckily the second party plug ins which do the heavy liftng were not affected. It was just a adobe creative cloud screw up. It happens. 

Kalvyn Rasquinha
Community Manager
Kalvyn RasquinhaCommunity Manager
Community Manager
April 26, 2023

Did the issue get resolved or is it still there? If you're still having the issue, can you create a log file and share the uploaded file name with me? From the Creative Cloud app, Help > Create log file.

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 22, 2023

you can click to reinstall it and the cc app will find ps is installed.

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