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Optiphot
Inspiring
July 30, 2024
Answered

Photoshop Updates nicht mehr möglich

  • July 30, 2024
  • 14 replies
  • 1617 views

Seit ein paar Tagen lassen sich Photoshop und Photoshop Beta auf beiden dafür verwendeten PCs nicht mehr aktualisieren. Die Aktualisierung bricht jedesmal bei 11% ab.

Der Hinweis "Installieren sie die Synchronisationskomponente" ist nicht wirklich hilfreich.

Fehler #121 soll auf ein Zugriffsproblem auf den Temp-Ordner hindeuten. Ich wüsste nicht, wieso. Ich habe den Zugriff (für den Ordner und alle Unterordner sowie Dateien) für jeden freigegeben.

 

Mein BS: Win 11 Pro bzw. WIn 10 Pro 64bit

 

  

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Correct answer Optiphot

Today I managed to solve my problems for my own.
Unfortunately I cannot say, which of my actions made it possible.
I tried (once more) to repair CC, then uninstalled it again, deleted all remaining files in the adobe folders manually.

Then I changed the access rights in all adobe folders in "Program files" and "Program Files (x86)", there seemed to be some inconsistency.

Then I downloaded a fresh copy of the CC setup file and installed it.

Now CC worked again, I could install all my apps and all my libraries were synced.

On my second PC there simply was a problem with my Microsoft account. I had to create a new user and delete the previous account. Then CC worked again.

Thank you all who tried to give me any assistance.

14 replies

Kalvyn Rasquinha
Community Manager
Kalvyn RasquinhaCommunity Manager
Community Manager
July 31, 2024

Hi @Optiphot. Sorry you're running into these issues. I'll ask the team to reach out. 

OptiphotAuthor
Inspiring
July 31, 2024

Thank you very much, Kalvyn Rasquinha!

I was happy to make a complete backup before removing the apps, so I am able to use my Adobe apps again.

But I still hope that my problems with CC (same problems on 2 completely different PCs!) can be solved.

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 30, 2024

update your cc desktop app (file>help>update.

 

<moved from cc desktop bugs>

OptiphotAuthor
Inspiring
July 30, 2024

I just had CC reinstalled, but now I followed your tip and tried to update it.
Same result. 😞

OptiphotAuthor
Inspiring
July 30, 2024

BTW.: What does that message mean: "Install the sync component and try again" ???

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