plan has been suspended

Question

I started the free trial on Creative Cloud with a payment card that had almost no money. When I finished the free trial, I did not renew or pay any amount, considering that there was no money on the payment card. Now he told me that my plan was suspended.. My question here is if I saved money on the card. Will the money be automatically withdrawn and the comment canceled or what?

kglad · Accepted Answer

@Ahmed3021395149vu

you need to contact adobe support to resolve the problems. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Bob_Niland · Answer

re: …on Creative Cloud…You've posted this inquiry in the Framemaker (FM) forum. FM is not part of CC, so this forum may be of little help.I see that there are two CC forums, but don't immediately know which (if either) would be the place to ask.

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