Skip to main content
Y
yxshiee
Participant
November 5, 2023
Question

Planı kulanamıyorum

  • November 5, 2023
  • 1 reply
  • 158 views

merhaba

satın almış oldugum plan almamış gibi gözüküyor ve planı kullanamıyorum bunu nası düzeltebilirim ?

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 5, 2023

there may be an adobe outage, but try:

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

Y
yxshieeAuthor
Participant
November 5, 2023

maleseff hiç biri işe yaramadı

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 5, 2023

contact adobe support to see if the problem is still on adobe's end.  update this thread after contact.

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices