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Plug-ins missing after installing Creative Cloud Desktop 6.11

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After updating apps… i cound not install photoshop plugins, could not uninstall any plugins and could not see any plugins there

kgladCorrect answer

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@adaptable_Everglow7387

if a reset fails, follow the repair option using the cc desktop uninstaller/repairer, https://helpx.adobe.com/creative-cloud/apps/manage-apps/creative-cloud-desktop-app/uninstall-creative-cloud-desktop-app.html

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

download the cc desktop app by using the links at the both of this page, https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/download-creative-cloud-desktop-app-using-direct-links.html

install the cc desktop app using an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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adaptable_Everglow7387

Participant

@Jeff_A_Wright Hello, I reinstalled the creative cloud desktop application and now I can’t install any plugin, because I open the app and in complements it always sent me a message that I have to restarted the aplication to see the complements and I already did it several times and nothing, always show me the same message and the same mistake

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adaptable_Everglow7387

Participant

I already did it

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adaptable_Everglow7387

Participant

I already reset the ccapp pressing Ctrl+Alt+R and nothing happens

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adaptable_Everglow7387

Participant

It’s for me the same, I can’t see any plugins or just one I want to install on my photoshop app, I don’t know what more to do, if you can help me, please

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kglad

Correct answer

Community Expert

@adaptable_Everglow7387

if a reset fails, follow the repair option using the cc desktop uninstaller/repairer, https://helpx.adobe.com/creative-cloud/apps/manage-apps/creative-cloud-desktop-app/uninstall-creative-cloud-desktop-app.html

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

download the cc desktop app by using the links at the both of this page, https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/download-creative-cloud-desktop-app-using-direct-links.html

install the cc desktop app using an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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kglad

Community Expert

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R

Mac: Cmd + Opt + R

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