Premiere beta

Forum|Forum|1 year ago
September 21, 2024
2 replies
1397 views

Trying to install Premiere Beta from the CC desktop app on my laptop, but It's nowhere to be found.

All other betas are showing.

App installs and updates

This topic has been closed for replies.

Correct answer Ann Bens

You of all people should have access to PP Beta, Ann! Have you tried Slack?

@jane-e

Found it: it was all the way down at the bottom in All Apps.

Thanks for your interest in the matter.

Peru Bob

Community Expert

@Ann Bens

Did you try resetting the desktop app?

To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Ann Bens

Author

Community Expert

Hi Bob,

The cc app is a clean install on a clean machine.

did all that too: reset and reinstall.

Every app is showing except Premier beta.

Peru Bob

Community Expert

The PPro beta app appears in my CC app on 6.4.0.361

You may want to try Adobe Support (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):

https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.
When connected to an agent, ask to be transferred to the Video Queue.