Inspiring

Question

Privacy & Security issue during Photoshop update on macOS 26.4

Forum|Forum|2 days ago
April 2, 2026
3 replies
66 views

Dear all,

I am running macOS 26.4 on an Apple Silicon Mac.

A few minutes ago, I launched the proposed updates to Photoshop & Bridge through the Creative Cloud app. I then moved to other apps, confident it could complete this in the background.

At a certain point (progress 46% in Photoshop, Bridge waiting in queue), I got a notification from macOS with the icon of the white raised hand saying something like (translating from Italian) “Creative Cloud has been prevented from making edits on the Mac”.

A small “Show” button was available in the notification. I tapped on it, confident that it would open System Settings > Privacy and Security, but it did not. I then went manually into there and found nothing (there usually is an alert of some kind towards the bottom of the page where the user can authorise specific apps).

The update, in any case, stalled as it was clearly looking for some kind of permission. What should I do now? I sincerely hope that Adobe is not expecting users to give their apps “Full Disk Access”. Talking of which, I get an alert every time I launch Illustrator asking for permission to access certain files and folders. Even if I give such permission, it sticks only up to the next launch.

Thank you for your help.

This topic has been closed for replies.

Nancy OShea

Community Expert

If you run the software as an Admin level or root user, you won’t see that nag screen.

If you are NOT the Administrator of your computer, contact your IT dept for assistance.

Nancy O'Shea— Product User & Community Expert

I

InélsòreAuthor

Inspiring

I am the administrator and only user of this Mac.

Illustrator 30.x is the only app (even among Adobe CC apps) asking for this at every launch.

Sounds like an Illustrator issue to me.

Nancy OShea

Community Expert

Since it’s originating at the OS level, it’s most likely an OS permissions issue.

Creating a new Mac User Profile might fix the problem.

https://support.apple.com/guide/mac-help/add-a-user-or-group-mchl3e281fc9/mac

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

>looking for some kind of permission

I’m on Windows, but I have seen messages in the past that installing or updating on a Mac may require entering the Mac administrator password

I

InélsòreAuthor

Inspiring

The CC installer indeed asked for the admin password, which I promptly obliged as this is a well-known developer. The problem started with a possibly corrupted update of Photoshop from within CC. It asked me something about privacy and security but it brought to nothing in System Settings and the update stuck, then bringing everything else down with it.

It certainly should not work like this.

I will make a note to export settings manually every couple of weeks (I already back them up daily but they are good only to be put back manually in their correct folders) and then to remove everything and reinstall everything every 6-12 months, as soon as I see some odd behaviour. These apps are very complex, especially because of the licensing structure, so issues arise when one least needs them.

I

InélsòreAuthor

Inspiring

I tried to use Cmd-Option-R with the CC app open and in the foreground: nothing.

I restarted my Mac and now I am left with Bridge which is painfully slowly updating (about 1% every 90-120 seconds) and Photoshop that is in damaged state and is waiting to be uninstalled and reinstalled.

kglad

Community Expert

is everything resolved now?

I

InélsòreAuthor

Inspiring

Well … no one really helped, you know?

The support via chat was the most unhelpful ever, only insisting upon controlling my computer to presumedly solve things themselves instead of telling me what to do. It was the worst experience ever with Adobe in many years of subscription (usually I was very satisfied with it).

In the end it was a sheer nightmare, with apps not updating, not quitting, not launching, even after restarting. I followed other community reports about uninstalling Creative Cloud and using the cleaner, which I didn’t know would remove all my apps preferences.

I have macOS in Italian and want apps in English. After reinstalling CC and setting languages to English (for both CC and installed apps) it would still install them in Italian so I removed everything again and restarted.

After two hours of unhealthy stress because of the way this had to be done I managed to get back and running. I would have certainly appreciated a better support. Also, blaming Apple for changing things when Illustrator is THE ONLY app asking me what you can see in the attached screenshot is not a good way to solve things (not that I am not surprised about companies blaming each other, it’s much easier, right?)

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