Problem logging in / activate adobe legacy apps

Forum|Forum|1 year ago
October 27, 2024
5 replies
277 views

Hi there,

I have a problem to activate my legacy apps. It all worked well until the latest update. Now, for example, if I start Adobe Muse (yes I know it is EOL, but I need it to edit some files), it says it needs to be activated. That should not be a problem, as i have renewed my cc subscription.

When I hit enter at the first splash screen (activation needed), it starts loading and nothing more happens, see screenshot for this issue. It says: "Loading ... " (in German: Wird geladen)

But I can not enter my account data to verify my subscription.

Can anyone help me? I'm running the latest Windows 11 version and have a clean CC installation.

Thank you in advance.

Regards

Ingo

This topic has been closed for replies.

kglad

Community Expert

ok.

B

bmrdAuthor

Participating Frequently

Thanks for the link. I've already tried those solutions.

I've tried a new way to get Muse to run. I've disconnected my internet cable, started Muse, and was able to cancel the Activation screen and Muse started following this. BUT: It now says it will start a 7 Day period of testing. Still no way to log in and activate it though.

kglad

Community Expert

https://community.adobe.com/t5/creative-cloud-services-discussions/muse-not-running-after-creative-cloud-desktop-app-update/m-p/14319555/

B

bmrdAuthor

Participating Frequently

Do you mean a special thread? I've already read tons of threads and tried every workaround but nothing helped.

kglad

Community Expert

check the muse thread in these forums. use search.