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problema tecnico

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Desde que se actualizo mi pc no me deja abrir ningun programa de adobe , como lo soluciono?

App installs and updates

kglad

Community Expert

what's your desktop app version:

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aldrix_8287Author

La version que uso es la cc 2025, recien la adquiri este año y el problema viene desde el viernes de la semana pasada .

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aldrix_8287Author

es la 2025

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Tarun Saini

Community Manager

Hi @aldrix_8287,

Welcome to the communty! We're sorry to hear about this. Could you please let us know which version of the operating system you are using? Since when have you been seeing this issue?

Did you try uninstalling the Creative Cloud Desktop app using the Creative Cloud Cleaner tool- https://helpx.adobe.com/download-install/apps/troubleshoot/download-failure/cc-cleaner-tool-installation-problems.html

Let us know if that helps.

Regards,

Tarun

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kglad

Community Expert

what's your cc desktop app version?

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Peru Bob

Community Expert

Use the Cleaner Tool and reinstall the programs:

https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/prepare-to-run-creative-cloud-cleaner-tool.html

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aldrix_8287Author

Al hacerlo me sale que la aplicacion no se puede iniciar correctamente

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aldrix_8287Author

Recien lo acabo de hacer y tampoco , carga pero no abre ninguno. 😞

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Peru Bob

Community Expert

Try opening the programs' exe files directly from the Program Files folder in Windows.

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aldrix_8287Author

la aplicacion de creative cloud me pidido actualizarla y lo hice , pero no sale nada , se queda caragando como lo hace de costumbre al abrir el programa, pero nunca los abre .

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Peru Bob

Community Expert

What happens when you try to open them?

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