Problems transferring CC to compatible version on from old to new Mac

I just installed my new Mac ( Sequoia 15.6.1) . When trying to download CC to my new Mac I get this message :

"creative cloud must be transfered to a compatible version to work on this machine"

I'm clicking on "transfer" and then:

"The repair failed due to an error. Please download and install a new version of Creative Cloud from www.adobe.(...)"

When I'm trying do download CC again it's back to the first message, and it just keeps looping betweent he two.

Deleted my old mac and uninstalled the Adobe apps on it trying to solve it.

Any ideas what the problem is here?

Correct answer thale_ko

Thanks for the link! Didn't work either, unfortunately. Had to run the cleaner tool before it worked to download and install CC the traditional way.

Community Expert

install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

thale_koAuthorCorrect answer

Participant

Thanks for the link! Didn't work either, unfortunately. Had to run the cleaner tool before it worked to download and install CC the traditional way.

Community Expert

good to hear.

for others, if you need a clean install:

carefully follow each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

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