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PaulieDC
Inspiring
December 20, 2022
Question

Re: Can i download apps without creative cloud

  • December 20, 2022
  • 4 replies
  • 457 views

So when does Adobe rewrite the Creative Cloud app for Windows in a format that doesn't run countless resource-hogging services and literally cause 8-core processors to hang and stall? Because when I uninstall it, my gaming laptop (only used for content creation) runs smooth as glass. Running the Creative Cloud app is like grocery shopping in a 34 ft motorhome... sure is has a lot, but just to drive between stores and park is an overloaded nightmare.

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    4 replies

    Kalvyn Rasquinha
    Community Manager
    Community Manager
    January 3, 2023

    Hi @PaulieDC , when the problem occurs, could you collect a log file and share it with us? Details on the tool here: https://helpx.adobe.com/ca/creative-cloud/kb/cc-log-collector.html

    Nancy OShea
    Community Expert
    Community Expert
    December 27, 2022
    quote

    ...countless resource-hogging services and literally cause 8-core processors to hang and stall?


    By @PaulieDC

    =========

    You can install from direct links but the Adobe Desktop Service is essential.  Without it, you can't  work with Creative Cloud apps & services. See this article:

    https://helpx.adobe.com/x-productkb/global/adobe-background-processes.html

     

    Of possible interest: Optimized Workstations for Creative Cloud content creators:

    https://www.pugetsystems.com

     

    Nancy O'Shea— Product User & Community Expert
    Kanikas
    Community Manager
    Community Manager
    December 21, 2022

    Hi there, 

    We're sorry for the inconvenience. Please see the helpful articles from Adobe that will help you understand why your machine might be having issues while running Creative cloud:

    https://helpx.adobe.com/in/download-install/kb/operating-system-guidelines.html

    &

    https://helpx.adobe.com/in/creative-cloud/system-requirements.html

     

    Hope this answers your query. 

     

    Regards

    Kanika 

     

    kglad
    Community Expert
    Community Expert
    December 20, 2022

    @PaulieDC 

     

    again, for direct download links, contact adobe support.

     

    there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true