Re: Creative Cloud xxx

Hi @dmakk767,

Thanks for reaching out. I’ve checked, and you have an active individual plan associated with the Adobe ID you used to post your query. It sounds like you're experiencing Creative Cloud file syncing and compatibility issues between Photoshop (PS), Illustrator (AI), and Fresco across your computer and iPad. Here are a few possible causes and solutions:

Sync Issues: Files may not sync properly across devices, causing delays or outdated versions. To fix this, open the Creative Cloud app and check for sync errors. Rename the file to force sync, and sign out and back into Creative Cloud on both devices. Also, ensure that your files don’t contain any special characters, and try syncing smaller batches of files. You can also check this doc: Creative Cloud Sync Issues.

Check for Updates: Make sure your Creative Cloud apps are up to date.

Convert Files to Cloud Documents: Convert your Photoshop files to cloud documents by going to File > Save As in Photoshop and choosing to save as a cloud document. For more details, check this doc: Work with Cloud Documents.

Network Restrictions: Company networks or VPNs may block Adobe’s sync services. Try a different Wi-Fi or mobile hotspot to check if syncing works.

I’m also moving your query to other community experts who will be able to assist you further.

Let us know if you need more assistance!

@dmakk767 

are you the admin of a teams or enterprise subscription?