Inspiring

Answered

Red Triangle on the cloud icon Creative Cloud App (MacOS Sonoma)

Forum|Forum|1 year ago
May 9, 2024
5 replies
1379 views

Hi,

I have one and off, for a long time had a red triangle over the Cloud icon in the Creative Cloud App (also often over the menubar icon).

I have done as have been sugested to other people Opt+Cmd+R and also killed off all the extensions, I have looked in the ~/Library/Application Support/Adobe/CEP/extensions which is alread empty.

It is very anoying as there is nothing one can do to remove it when it's first there - and there is no indicaton of what is wrong.

Please fix your software.

Others

This topic has been closed for replies.

Correct answer casperghst42

I do not have anything in my Creative Cloud folder except for _Cloud documents.webloc.

But I think I found the problem which is very strange, I had to sign out and back in to get it to update to the latest version (it already updated once earlier today). After the update (or sign-out/-in) the triange is gone.

Adobe should do something about these probelmes and maybe not make Creative Cloud Sync a mandatory thing (I do not need it).

Thank you.

kglad

Community Expert

glad it's solved.

C

casperghst42AuthorCorrect answer

Inspiring

I do not have anything in my Creative Cloud folder except for _Cloud documents.webloc.

But I think I found the problem which is very strange, I had to sign out and back in to get it to update to the latest version (it already updated once earlier today). After the update (or sign-out/-in) the triange is gone.

Adobe should do something about these probelmes and maybe not make Creative Cloud Sync a mandatory thing (I do not need it).

Thank you.

jane-e

Community Expert

But I think I found the problem which is very strange, I had to sign out and back in to get it to update to the latest version (it already updated once earlier today). After the update (or sign-out/-in) the triange is gone.

By @casperghst42

I've marked your answer "correct".

Jane

kglad

Community Expert

your path is indicated in your cc desktop preferences. ie, it can be different for different users because it's customizable so check your app, but default location is, /Users/<Username>/Creative Cloud Files

the renamed sync file is, Creative Cloud Files + <account type> + <profile_name> + <email> + <GUID> (for example: Creative Cloud Files Personal Account email@abc.com ####@AdobeID).

C

casperghst42Author

Inspiring

What would the path be?

In Application Support/Adobe I only have a "CoreSync" folder.

kglad

Community Expert

do you still have an adobe cc sync folder AND a renamed cc sync folder?

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