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bradmagnus
Known Participant
July 8, 2013
Answered

Repeatedly asked to accept license agreement

  • July 8, 2013
  • 15 replies
  • 77251 views

I'm getting really frustrated by having to all the time accept the license agreement when I open any of the Adobe CC products. Is anyone else having these issues?

This topic has been closed for replies.
Correct answer gener7

OK. I think I found it.

1. Start the Creative Cloud app with Adminstrative privileges. Right click on its' icon and choose "Run as Administator..."

2.  Sign in

It should work now even on a reboot. Your apps should no longer ask you to accept the license and sign in.

Gene

15 replies

Participant
May 8, 2021

I'm having a similar issue as well. Furthermore, it would seem that my CC just threw its permitting too as I needed to not just hadto acknowledge the permit for the 15,000th time yet I likewise needed to sign in and relicense the product on my workstation.

Alter: Not just that, however I dispatched Acrobat to peruse a PDF adter relicensing Dreamweaver and it requested that I acknowledge the effing permit once more.

 

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Known Participant
July 1, 2014

OK. I think I found it.

1. Start the Creative Cloud app with Adminstrative privileges. Right click on its' icon and choose "Run as Administator..."

2.  Sign in

It should work now even on a reboot. Your apps should no longer ask you to accept the license and sign in.

Gene

How does one start CC app with Admin priviliges?

brad.magnus
Known Participant
July 2, 2014

This is Windows specific, right click on the icon (I put a shortcut on my desktop) and it's the 2nd or 3rd option down. You do have to have administrative privileges associated to your user account.

Known Participant
July 2, 2014

OK. I am on Mac. Not sure how to do something similar then.

Participating Frequently
June 26, 2014

I just wanted to give a final update for us. Adobe had to find someone to go into the backend of our accounts and do something (they would not say what), and now it is working for the two designers that lost two days worth of work because of this adobe cloud glitch. If it can help  Our case number is 185638354

glitch If you get this glitch get ready to lose hours of work and and be on the phone for hours with adobe.

Participating Frequently
June 26, 2014

This is a wide scale error I think. We have been in the same boat. There many who are facing this. We have two on a team here who have lost two days of work because of it. We have called twice and they log in our macs check every thing (that was right already) and no one know what it is. And we keep getting answers like some one has to fix it on the "back end". There is no fixing on your end. you will need to call and get inline and get a case number and start waiting. I have been searching through the forums and there are many who are having the same errors under different names. I tell that was one question I wish the new reporter should have asked. So what happens if Adobe clouds fails or clichés will people be unable to work. Answer yes and the customers will lose more then just their rights to the programs they will locked out of the programs and lose work time.

Our case number is 185638354

Known Participant
June 21, 2014

This is also a problem on Mac, and with the latest CC2014 release. "Sign in Required" Loop

Known Participant
June 21, 2014

The problems I was having with this on PC went away a few months ago. Everything seems to have been stable since then for me. There are still the occasional odd issues when the CC app needs updating and I see a blank box. A restart of the app has fixed that though. So I think there are still some more hidden code issues but generally it's been working as it should.

Inspiring
February 14, 2014

This happens to me all the time, and it's a pain in the neck.

The two most annoying parts: having to re-sign in, and change language from English (arabic characters I can't read) to the correct English (North America). I have no concept why it would default to arabic on my system. This arabic thing happens randomly, too. Sometimes it does default to North American English. It wouldn't be a problem if I was accepting the EULA once, or even once after each update to the EULA... but because I have to do it once per every app whenever the heck the software mucks up.

Anyone else having this mildly less annoying language selection bug too, to top off this incredibly common and frustrating problem?

Participating Frequently
February 17, 2014


What I call "My Adobe Experience."

Arnaud_Mélon
Adobe Employee
Adobe Employee
February 17, 2014

Hello PixbyTed,

I am sorry for the inconvenience.

Can you please try the step 2 from the link below :

http://helpx.adobe.com/creative-suite/kb/software-license-agreement-reappears-click.html

Please let me know if it works.

Regards.

Arnaud

doctortao
Known Participant
January 23, 2014

I can't believe it's happening again. Everything has been working well (except for having to uninstall a few apps because they wouldn't update), then today i began to get logged out and when I log back in it asks me to register.

Please get this taken care of.

Known Participant
January 23, 2014

I have just had the same problem.  I joined the photography programme in early December and must have signed in at least 8 times between Christmas and today.  My internet conenction is on 24/7 so unless my ISP has issues the conenction should always be there.

How useless is this?  Heaven help anybody who uses this system to travel with and does not have full internet access.

Where on your PC (Win 7 64bit) does Adobe store your "registration" details? What are the chances of corruption of this file?

TOTAL FRUSTRATION.

Participant
January 26, 2014

Same annoyances on my Macs and supports my reluctance to go with CC in the first place. I have apps on my iPhone which require that you sign in, and do so automatically, but the apps are intelligent enough to know if you don't have an internet connection and will run anyway. Is something like this beyond Adobe? Does this have anything to do paranoia after with their being hacked? Do they just want us to continually sign their aggrements?

Participating Frequently
August 12, 2013

I see the EULA splash every single time I open any of my CC applications even if I run as administrator. The lack of posts by Adobe staff in this thread leads me to believe it is either supposed to be this way or they have no clue why it does it. Either way, and acknowledgment by them would go a long way as far as customer service is concerned.

I don't have to sign in unless I have not signed into the CC window prior to opening the application. Didn't have this problem with CS6 and I am about annoyed enough to eat the cost of CC and revert back to CS6. Not like the CC applications are head and shoulders above prior versions. Quite the contrary actually.

**Edit** I notice that everytime I open a CC application while already working inside another one (i.e. Illustrator and Indesign) it logs me out of CC once I confirm the EULA in the most recently opened application.

Participating Frequently
August 12, 2013

I couldn't agree with 'djlotus' more.  I have repeatedly asked the Adobe support people I have talked with to check this forum to see what people are having problems with; I have also written them asking someone to check this Forum in response to my Support Cases.  All to no avail. 

I would assume that Adobe is aware of this problem, but doesn't have a fix for it.  Let's hope someone from Adobe notices this soon and comes up with a fix FAST.  Having said that, I'm not too optimistic that this will happen.

TDRonline
Known Participant
July 26, 2013

So my friend who owns a design firm and uses Mac's for the entire work force is having the same issue with licensing as I am, as we all are. But for some reason he is getting demo offers even though he is signed in... And it is automatically signing him out at random. I haven't had this issue, but I find it funny.

I've been logged out and I'm waiting for the License agreement to accept. It is taking a while to accept... Sometime it takes 5 to 10min. Joy.

Participating Frequently
July 27, 2013

It was interesting to hear that people with Macs are also experiencing this issue. I really thought it was only Windows ... in a way, it's almost reassuring.  For me, it's still been consistently ever other day, unless I plug some kind of external device in and then try to access an image from that drive.

Don't know what else to do or to try at this point.

Legend
July 27, 2013

Don't know what else to do or to try at this point.

In addition to here, I think I'm going to start filing a bug report every time I have to sign back in or accept the license.  Maybe then Adobe will correct the problem.

Participating Frequently
July 14, 2013

We have same issues and many more that I believe branch out from these over excited and screwy antipiracy bugs ( or intentions )

http://forums.adobe.com/message/5504323

I had already tested running CC manager and all apps as admin with no luck. I would be interested to see how many of these machines playing up are, or have been on a windows domain, as opposed to just running on workgroup etc.

All sort of issues arise once its in that 'mode' from lost previews, unsupported codecs, pieces of software greyed out etc... once its all relogged in on both CCmanager as well as ALL apps TWICE, and stepped past the "expired trial mode" then i get more stability until either the internet goes down for a bit or the CC manager for some reason logs off.(which might be a couple of hours are 24-48 hours.

Our ADSL has been getting maintenance and this has been very obvious over the past few days

pretty unusable right now... too frustrating.

On this basis its not currently fit for further use as a broadcast tool for us until its repaired. So promising but so not delivered. Not sure when registered users will get the same level of user experience that hackers that remove the security measures have...!

Legend
July 14, 2013

Just a workgroup for me.

lasvideo
Inspiring
July 14, 2013

Wow. Looks like some very unhappy CC users here. Imagine that, Jimbo.