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ASHWIN33314161lwzj
Participant
November 1, 2023
Question

Request for Assistance with Desktop App Issues

  • November 1, 2023
  • 1 reply
  • 91 views

 

Dear Adobe Support Team,

I hope this email finds you well. I am writing to request assistance with some issues I've been experiencing with my Adobe desktop applications.

Over the past few days, I have encountered recurring problems, including [describe the specific issues you're facing, such as application crashes, errors, or any other issues]. These issues are impacting my work and productivity.

I have tried [mention any steps you've already taken to resolve the problem, such as restarting the application or updating it], but the problems persist. Therefore, I am reaching out to Adobe's support team for guidance and assistance in resolving these issues.

I would greatly appreciate it if someone from your technical support team could look into this matter and provide a solution as soon as possible. Please let me know what additional information or diagnostic details you may need from me to address these problems effectively.

I understand the importance of Adobe's applications in my daily work, and I look forward to your prompt response and assistance in resolving these issues. Your support is crucial in ensuring a seamless experience with your products.

Thank you for your attention to this matter, and I am available for any further information or assistance you may require.

Sincerely,

 

ASHWIN MOHAN

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 1, 2023

    reset the cc desktop app by making sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R


    if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


    if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

    if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


    if that fails, do a clean cc install carefully following each applicable step:

    uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

    if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

    restart your computer (don't skip this)

    reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

     

    ------_____
    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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