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Inspiring
March 7, 2025
Answered

СС installation file will be deleted by itself

  • March 7, 2025
  • 2 replies
  • 524 views

Tell me, why is the uploaded file itself deleted from the computer? I have make several copies and this is inconvenient

Correct answer kglad

No, not right away. Can go through many days or weeks. It is mainly deleted when the file lies in the root of the disk


that wouldn't be anything from adobe removing it.  but you should try my previous suggestion to see if you can thwart whatever (probably security) software is removing the file.

2 replies

kglad
Community Expert
Community Expert
March 7, 2025

you can download and save the cc desktop installers.  the links at the page bottom allow you to select the installer suitable for your os, https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Inspiring
March 7, 2025

Download is not a problem. The problem is that the downloaded file is deleted later.

Tarun Saini
Community Manager
Community Manager
March 7, 2025

Hi 

@Paul_Gringo

 

Thanks for reaching out! We're sorry to hear about this. Could you please tell us what files they were and where you uploaded them? 

 

You may also check this article - https://adobe.ly/4bvs8o0 and let us know if that helps.

 

Regards,

Tarun

Inspiring
March 7, 2025

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

I download the installer on any disk. After a while, the installer’s file disappears. I even check in the quarantine of antivirus - clean. Magic!

 

kglad
Community Expert
Community Expert
March 7, 2025

download the installer.

if you use it, zip or rename and:or move it