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Participant
December 14, 2025
Question

Strange issue

  • December 14, 2025
  • 1 reply
  • 341 views

I change my adobe ID to another one because i change my subscribation type 

all programs works fine 

but the plugins didn't show in the new one and when i access my sub. from the web browser it doesn't show that i installed programs and as to install it again and also it shows that i need to install creative cloud desktop and it installed already 

how to sync web site with CCD 

pls help 

 

attached image from web access window

and image from CCD

1 reply

kglad
Community Expert
Community Expert
December 14, 2025

check your account, https://account.adobe.com

dies it show the subscription you expect?

 

also, is that an education, teams or enterprise subscription?

emam_coAuthor
Participant
December 15, 2025

my subscription is teacher and student plan 

and attached image for my plan 

kglad
Community Expert
Community Expert
December 15, 2025

is it what you expect?