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5EEC
Participant
Oct 15, 2020 2:58 PM UTC
Answered

Stuck in infinite "Loading Creative Cloud..."

I had tried some ways that Adobe suggests including delete and download again, fix hosts file, delete the content of OOBE files. However, it still doesn't work for me. May I know do anyone have any idea how to fix this?

    jeffg39501637Correct answer
    Participant
    Jan 15, 2023 4:01 PM UTC

    For those of you on a Mac OS. I am using Mac OS Ventura 13.1. After doing everything menitoned here already nothing worked. Then I turned off my VPN and the software worked. FYI.

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    35 replies

    jeffg39501637Correct answer
    Participant
    Jan 15, 2023 4:01 PM UTC

    For those of you on a Mac OS. I am using Mac OS Ventura 13.1. After doing everything menitoned here already nothing worked. Then I turned off my VPN and the software worked. FYI.

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      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      Jan 15, 2023 4:45 PM UTC

      @jeffg39501637 

       

      thanks for the info.

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      Bezalel226214955igt
      Participant
      Dec 21, 2022 1:11 PM UTC

      I too solved it this way

      Control Panel> Repair All Visual C ++ Files!

       

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        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        Dec 21, 2022 1:17 PM UTC

        @Bezalel226214955igt 

         

        that's one step of the complete reinstall i delineated previously

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          kglad
          Community Expert
          kgladCommunity Expert
          Community Expert
          Dec 1, 2020 8:37 PM UTC

          Are you all opening the Windows Control Panel > Uninstall a Program, and scrolling to the various Microsoft Visual C++ redistributables and then using "repair"?

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            sverreb-s
            Participant
            Dec 1, 2020 8:39 PM UTC

            Thanks, I found out, and it worked ☺

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              Titanuim
              Inspiring
              Nov 30, 2020 6:58 AM UTC

              Control Panel> Repair All Visual C ++ Files!

              I solved it this way.

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                default0h256yvf9lq5
                Participant
                Dec 1, 2020 5:40 PM UTC

                This fixed it for me too!

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                sverreb-s
                Participant
                Dec 1, 2020 8:17 PM UTC

                Hi,

                 

                how do you do that? 

                I've several Visual C++ libraries installed, and have only "uninstall" option for all.

                 

                 

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                BLEDI0101
                Participant
                Nov 15, 2020 4:11 PM UTC

                Does after shows a messgae that something is missing or damaged ?

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                snangok
                snangok
                Participant
                Nov 10, 2020 8:24 PM UTC

                I have the same issue. I contacted with Adobe support and they performed remote session, but they couldn't able to fix the issue. They told that they escalted the issue, and I should wait.

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                  dnels4
                  dnels4
                  Participant
                  Nov 15, 2020 3:20 PM UTC

                  Please report back if Adobe is able to work with you to resolve. I'm also seeing this issue.

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                    kglad
                    Community Expert
                    kgladCommunity Expert
                    Community Expert
                    Oct 15, 2020 8:13 PM UTC

                    version?

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                    kglad
                    Community Expert
                    kgladCommunity Expert
                    Community Expert
                    Oct 15, 2020 3:37 PM UTC

                    what os (including version)?

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                      5EECAuthor
                      Participant
                      Oct 15, 2020 4:21 PM UTC

                      Windows 10

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                      kglad
                      Community Expert
                      kgladCommunity Expert
                      Community Expert
                      Oct 15, 2020 3:05 PM UTC

                      first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

                      Win: Ctrl + Alt + R
                      Mac: Cmd + Opt + R

                      if that fails, do a clean cc install:

                      uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
                      then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
                      clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
                      restart your computer (don't skip this)
                      reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
                      if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
                      use the desktop app to install your cc programs/trials

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                        5EECAuthor
                        Participant
                        Oct 15, 2020 3:35 PM UTC

                        It still doesn't work for me......

                         

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