Supprimer dossier Adobe Creative Cloud

Question

Dernièrement, j'ai mis fin à mon contrat d'abonnement. Mon contrat se terminait aujourd'hui. J'arrive à supprimer Creative Cloud de mon bureau d'ordinateur, mais pas le fichier Adobe Creative Cloud. J'ai tenté plusieurs fois mais sans succès. J'ai même réinstaller la version pour le bureau et de supprimer le fichier mais sans succès. Ça m'indique tout le temps que je dois installer Adobe Creative Cloud. J'ai vraiment besoin d'aide !!!

Tarun Saini · Accepted Answer

I do all what you told me and that's not working at all. Basically, all the applications I had were deleted as soon as my contract ended.If I uninstall Creative Cloud Desktop, the file still on my desktop of my computer.

Hi @kariamiss05,

Welcome to the community! I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://adobe.ly/45UzQWt

Regards,

Tarun

kglad · Answer

to properly remove everything adobe from your computer:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.