Synchronisationskomponente, Fehlercode 145

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

The Adobe support pages apparently aren't up-to-date for this issue: from the log-files mentioned in the link that you sent, only PDapp.log exists in the path provided, but didn't contain any "ERROR"-line. Also a system-wide search (including Library) for dlm.log or the main product install logs provided no results. I guess I will have to contact support.

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html#:~:text=The%20Adobe%20Setup%20Error.log%20file%20is%20found%20in,%5CProgram%20Files%20%28x86%29%5CCommon%20Files%5CAdobe%5CInstallers%202%20Mac%20OS%3A%20%2FLibrary%2FLogs%2FAdobe%2FInstallers

It is a link to this website, which says that some file is already present, which should be identifyable in the error log.

The link to the error log mentioned on the website, however, is not present in the error message.

Do you know where I can find the error log of the installer?

when click the link in your error message what does that show?

Many thanks for providing these step-by-step instructions, which I have followed one by one up to the very last step. Unfortunately, to no avail. Should I mention that I have Creative Cloud running on another MacMini with the same account (both Macs are authorized), with no issues? Such it does not appear to be an issue with the user account. As I am not using the snychronization services at all, I possibly can just ignore the failed installation message - but it is irritating.

first, restart your computer and retry installing.

if that fails, reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.