The App is hardly working

Forum|Forum|2 years ago
August 22, 2023
13 replies
911 views

For years now, the CC Desktop Application on my system is only working after a fresh restart.

Something is blocking it loading apps, and I can not find out what the problem is.

CC keeps showing a spinning wheel 'Loading apps' and then a blue rectangle that 'Apps are taking longer than usual to load'. In my case, the apps usually do not load at all.

All Adobe Apps work fine, but Creative Clous (which has become more important, since it is a font manager too) is behaving annoyingly. Is anyone experiencing the same, or does anyone know a solution?

I am on a MacPro / Monterey 12.6, CC 5.11.0.522

This topic has been closed for replies.

Correct answer Kalvyn Rasquinha

@Jaydude-wb it's probably taking a long time due to the size of your log file. You should be able to see the size of the file on your desktop.

Show previous replies

E

EVA_A

Participating Frequently

I also encountered the same problem. The fonts activated in adobe font not only cannot be used in software, but also cannot be run in Creative Cloud deaktop.

Please help, I can't continue my work!! I am on a win10

AdobeLogs 20230825 025827 196-win-GS.zxp

Kalvyn Rasquinha

Community Manager

Hi @Jaydude-wb , let's get you unstuck. Can you collect a logfile and share with us? From the Creative Cloud app, you can go to Help > Create log file. If that option is not available, you can get the log collector tool here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html. Once the file has been uploaded, please share the name of the file. We'll DM you with follow ups once we look at the log.