I currently have an annual plan billed via Amazon $9.99 monthly - renewal date in March 2025,. I just purchased an annual plan via Amazon for $119. plus tax. When I tried to link the new purchase to the existing account, I got a msg that the vendor would not allow that. What can I do? Should I just create a new account? That would cost me over two months overlap. Any help out there?
contact adobe support and see if there's anything that can be done, now. there are 2 ways to contact adobe support; chat and twitter (now x):
chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
twitter/x:
tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
AdChoices