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Participating Frequently
December 23, 2022
Question

Trying to uninstall Dreamweaver get alerts for keep, remove, cancel after a week

  • December 23, 2022
  • 2 replies
  • 379 views

A week ago I decided to uninstall Adobe Dreamweaver (among other apps) because my 1TB SSD is getting full.

Since the day I uninstalled DW the Adobe Cloud Desktop keeps giving me a popup alert referring to DW files and the choice to " keep | remove | cancel".

This is not happening in  the usual way. It may be hours between one alert and the next and a week later I am still getting this notices. It doesn't seem to matter what I choose. By now I have chosen all 3 multiple times. It just keeps asking.

 

Additionally, Adobe Cloud Desktop opens at the most inopportune moments, like when I am having a zoom meeting, working on something delicate or just simply answering an email.

It takes over the interface and won't go away until I make a choice.

 

DW is not listed under installed applications. I found a similar issue from 2011 where the suggested solution was to install DW again and then uninstall. Not sure a solution 12 years old would work today.

 

Here is the alert That Won't Go Away. The last one was 3 hours ago. This one just appeared.

 

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Community Expert
December 26, 2022

As the message says, it's asking if you want to KEEP or REMOVE Preference settings. 

 

Dreamweaver keeps your Preferences stored in the Cloud for migration into new versions, if desired.  But since Dreamweaver is in minimal maintenance status (no new versions are planned), just click the REMOVE button.  The prompt should go away.

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
December 23, 2022

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

 

if that fails, reinstall dw, then uninstall, including preferences. 

 

 

<moved from cc services >

Participating Frequently
December 24, 2022

Thank you. I'll try that.

kglad
Community Expert
Community Expert
December 25, 2022

you're welcome.  please follow-up with the results.