Uninstalled CC but still seeing CC folders

Forum|Forum|3 years ago
August 25, 2022
1 reply
533 views

In June 2022 I purchased a license for Photoshop Elements 2022. I did not want Creative Cloud--I only wanted to use PSE as a standalone app.

An Adobe tech support agent was able to delete CC for me, but I in Win10 File Manager, I still have this "ghost folder" (for lack of a better term") that I can't delete. I get a popup as shown in the attached screenshot.

Please, somebody, let me know how to resolve this. Thanks in advance.

App installs and updates

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Tarun Saini

Community Manager

Hi there,

We're sorry to hear about your difficulties. Could you please try the steps mentioned in this article and let's know if that helps: https://helpx.adobe.com/creative-cloud/kb/remove-cc-files-folder-shortcut-navigation-panel.html

Regards,

Tarun

ajk_1962fAuthor

Known Participant

Thank you for the link. I tried it twice (just to make sure I was following the instructions carefully), but the folder is still there, and I'm getting the same error message. 🙁

Any other ideas?

__________I have a new CPU now with Windows 11, but I'm still older than dirt.