Participating Frequently

Question

Updating Creative Cloud Desktop: Error code 190

Forum|Forum|2 months ago
July 27, 2026
38 replies
3892 views

Creative Cloud Desktop says Error Code 190. “Error code 190 indicates that your device does not meet the minimum system requirements for installing the application.” I’m running Windows 10 Pro version 22H2 build 19045.7548. The technical requirements say Windows 10 64 bit 1903 or later. The only software I’m subscribed to are Photoshop and Lightroom, which have been updating fine. What’s the problem with CC Desktop? (And yes, I saw that new Bridge requires Windows 11)

https://helpx.adobe.com/download-install/apps/system-requirements/creative-cloud-desktop-app-system-requirements.html

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J

jjaylad

Known Participant

I am just so disappointed with Adobe’s development management releasing updates that they haven't tested. Now I had to turn off Creative Cloud updates due to Error Code 190, despite my system's specs being well within the acceptable range. They just keep throwing updates at us like dishwater into the street. Absolutely horrendous amounts of time spent on this nonsense.

I try for hours then contact support and they sound like they are in the world's busiest outdoor market or at the betting windows at the world’s busiest dog track. Often I can’t understand a word being said due to the background noise. 2 out of 3 times now ...they are deer in the headlights anyway, and the new bug just ‘OK’ by management, runs right over them.

I keep asking the wall ...How much more can they cut from the service they owe paying customers?

Lightroom Classic will no longer read the hundreds of videos I took with my phones and my drones.

I had to use HandBrake to convert all my videos to a format LrC can actually read. This is 2026?????
I’m retired and photography is now my avocation. LrC is where I live with respect to photography.
With close to a million photos cataloged in LrC ...and the many useful things there ...library, edit history, collections, smart collections, published smart collections, filtering, bulk renaming, etc etc etc, I have tremendous respect for the developers who created those things. I have no respect however, for the management team now pushing untested changes as though they just don’t give a crap about their subscribers.
Their flagrant programming mistakes are collectively costing users tens of thousands of frustratingly wasted hours. Adobe’s program managers needs to be changed. This has gone on far too long for a ‘tune up’.

We need a management team that respects Adobe subscribers.

D

Dar7

Inspiring

I'm having the exact same issue, but the most disappointing thing is that despite this problem being reported for quite some time now and by many users, there is no official communication from Adobe explaining what on earth happened or what they are actually doing to fix it.
And I hope this isn't the same thing they did with Bridge. It is unacceptable to drop compatibility with a second-to-last generation operating system, forcing a multitude of users to invest in new PCs just because their hardware isn't compatible with Windows 11.

kglad

Community Expert

@Dar7

some adobe components were update to use win 11.

D

Dar7

Inspiring

So you are saying that Adobe intentionally made Creative Cloud Desktop no longer updateable on Windows 10 systems? Among the suite's components, the only one currently not officially compatible with Windows 10 is Bridge.

All current official guides guarantee compatibility with certain versions of Windows 10, so what kind of answer is the one you gave?

Glutenus Max

Known Participant

I’m having the same error 190 issue.

I can’t see any official Adobe responses to any of these posts (very helpful).

If Adobe is unwilling to support paying Win 10 users, then maybe it’s time to stop using Adobe, and move to Linux.

B

bysea

Known Participant

Same CC 190 error + Bridge error (I’ve installed v16.0.3 for now).

As a long-time Adobe user, once Adobe stops supporting Win10 completely (probably by year end), I will be moving over to DaVinci for my photo/video editing needs, and then using Canva/Affinity for other design needs. Adobe has lost their way and I will save $$$ in process. I’m also reviewing some Office Suites to replace MSFT.

I’ve also updated an older laptop to Linux Mint as trial exercise...runs great, and everything I need to run in a browser I can do it with a twelve-year old laptop.

Message to Adobe: there are other [good] options!

N

Neomouse

Participating Frequently

Never used Bridge before, I don't know why I cant update creative cloud, I'm in a stable win10 version as stated in their page. Error code 190 wont let me update Creative Cloud. ¿is there is no solution?

DigitalCoffee101

Inspiring

the error still happens with the old version of bridge installed. the error still happens with bridge completely removed. so…

K

KLyles

Inspiring

Ran into the Error Code 190 issue today. Unable to update the Creative Cloud App.
According to Adobe Documentation, Win 10 22H2 is -supposed- to be valid.

Indesign updated without a hitch.
( Only have Indesign, Photoshop, Audition and Substance Painter installed )

My version of Windows 10 is as up to date as I can make it outside of subscribing to
Extended Security Updates.

Windows 10 Pro for Workstations
Version: 22H2
OS Build: 19045.6456

DigitalCoffee101

Inspiring

same issue with photoshop and illustrator installed. i did have the old version of bridge installed and have uninstalled it this morning and I am still get the same error.

K

KLyles

Inspiring

For those further down who claim Bridge is the issue:

--->I never had Bridge installed.<---

Never had any issues with it until a day or so ago.

Made sure the OS was up to date. Even went so far as to enroll it in extended updates and pulled all of those updates down. Same issue. CC refused to update with error code 190.

Been using Adobe long before they went subscription model and have been the top tier subscription ever since they did. I was all set to let the subscription renew until this happened. Decided I was tired of fighting with it.

I took a look at their other apps and noted many of them mandate Win 11 now so I figure it’s only a matter of time before the entire ecosystem is Win 11 only.

Since my subscription was set to renew -tomorrow- for another year, this particular issue helped me to decide it was time to say goodbye to Adobe and I uninstalled everything.

I ended up cancelling my subscription(s) ( CC and Substance Painter ) and will try to find other applications to take their place I guess.

G

Giddy_portfolio50e0

Hello community,

I cannot deinstall Abode Cloud. Has somebody a similar issue?

I am told that I have still programs on the computer which need the Software but I do not have any.

I really do not know what to do.

May sonebody help?

Thank you very much!

d1malien

Inspiring

If you are sure that no Adobe applications are installed anymore, this is most likely caused by leftover Adobe components or an incorrect installation record.

I would not start deleting Adobe folders manually. First try the official Creative Cloud Desktop Uninstaller https://helpx.adobe.com/creative-cloud/apps/manage-apps/creative-cloud-desktop-app/uninstall-creative-cloud-desktop-app.html. If it still reports that other Adobe applications require Creative Cloud, use Adobe’s official Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-creative-cloud-cleaner-tool.html to remove the remaining Creative Cloud components and installation records.

Unfortunately, Creative Cloud sometimes leaves services and components behind even after the main applications have been removed, so the normal uninstaller may still think something depends on it.

d1malien

Inspiring

I got the same Error 190 today, even though Windows 10 22H2 is still listed as a supported operating system in Adobe's Creative Cloud system requirements:

https://helpx.adobe.com/download-install/apps/system-requirements/creative-cloud-requirements.html

I would also like to raise a broader concern regarding Adobe's decision to discontinue Windows 10 support for applications such as Bridge and other Creative Cloud components.

Windows 10 22H2 remains a stable, mature and fully functional operating system for professional creative work. In my experience, it currently provides better stability, consistency and resource efficiency than Windows 11, without preventing modern Adobe applications from performing their core functions.

Microsoft also continues to provide Extended Security Updates for eligible Windows 10 22H2 systems through October 12, 2027:

https://www.microsoft.com/en-us/windows/end-of-support

For this reason, I believe Adobe is dropping Windows 10 support too aggressively. For professional users, an operating-system upgrade should be driven by a genuine technical requirement, not simply by an artificial compatibility restriction when the existing OS is still secure, stable and technically capable of running the software.

This is especially confusing when Adobe's own general Creative Cloud 2026 requirements still list Windows 10 22H2 as supported for most desktop applications.

I hope Adobe will reconsider this policy, or at minimum continue providing compatible updates for Windows 10 users for as long as there is no clear technical reason preventing the applications from running on it.

kglad

Community Expert

@d1malien

is your cc desktop app processes being run in compatibility mode?

d1malien

Inspiring

Why should I have to dig through Windows system settings or run Creative Cloud in compatibility mode when Windows 10 22H2 is explicitly listed by Adobe as a supported operating system?

Everything was working normally before, and as a paying customer I should not have to spend my time experimenting with compatibility settings just to make officially supported software install or update correctly.

I am a user and a customer, not an Adobe software tester. If Windows 10 22H2 is officially supported, Creative Cloud should work on it without requiring undocumented workarounds. If Error 190 is being triggered on a supported configuration, then Adobe should investigate the cause rather than expect users to troubleshoot compatibility issues themselves.

leticiapam

Participant

Para resolver o erro de compatibilidade é só ir em apps Bridge , depois nos 3 pontinhos e instalar a versão anterior vai parar de da conflito na abertura dos arquivos e erro de compatibilidade com o Cloud.

阿離10_2

Participant

Totally same here…...I have a lot of other work tools that require Windows 10, as many of them are unstable on Windows 11. I understand that Bridge needs Windows 11 for various reasons, but to be honest, it is a little bit frustrating

kglad

Community Expert

@阿離10_2

hopefully a bridge update will fix that compatibility issue, but it’s a sign that your win 10 os will need to be updated sooner or later.

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