Skip to main content
Known Participant
August 5, 2025
Answered

Uploading to CC cloud storage not working well

  • August 5, 2025
  • 2 replies
  • 491 views

Last week I uploaded 7 Psd files at about 300 mb each without issue. When I attempted to upload a second batch from the finder a week later, the process spun for an hour and then dissapeared without copying to the cloud. I tried doing one a time. Same thing. Just spent an hour with an Adobe tech who finally advised me to open the file in Photoshop and save from there. OK. In that case, Adobe should really fix or remove the "Upload" feature in CC file uploads. Besides that, the upload process is often just plain wonky. FYI: I've only used 12% of my storage.   

Correct answer Kevin Stohlmeyer

@Nokemov The program was removed but temporarily extended since users did not read the many emails outlining the end of life. See the link explaining below. This is on borrowed time. I would highly suggest you find another storage solution for your local files ASAP. 

https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

 

2 replies

Kevin Stohlmeyer
Community Expert
Community Expert
August 5, 2025

@Nokemov CC file storage is no longer available. You can save your PSD to the cloud via Photoshop and saving as a .psdc (Photoshop cloud document) which is what it sounds like the tech had you do.

 

"Uploads" are files uploaded from other applications like Adobe Express. These are not local uploads via drag and drop. 

This page may help explain how Creative Cloud storage works: 

https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

 

 

NokemovAuthor
Known Participant
August 5, 2025
There is an upload button which allows you to navigate to files saved in finder. Sometimes it works, and lately (for me) it does not. It should either be fixed or removed.
kglad
Community Expert
Community Expert
August 5, 2025

what's your cc desktop version?

kglad
Community Expert
Community Expert
August 5, 2025

are you trying to use the cc desktop app to upload psd files?

NokemovAuthor
Known Participant
August 5, 2025
Yes