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Participant
August 22, 2026
Answered

Why did my Photoshop get uninstalled from Creative Cloud in the last few days?

I went to do some work on Photoshop this afternoon and I no longer have Photoshop as part of my Creative Cloud package.  If I click on ‘Install Photoshop’, it’s trying to get me to pay extra. I am fully paid up for my Adobe subscription, with my last payment being made on July 28th.

 

What’s going on?

    kglad
    kgladCorrect answer
    Community Expert
    August 22, 2026

    check your account, https://account.adobe.com

     

    if it shows your subscriptions, then sign out of your cc desktop app and sign back in using the same id:password used to confirm your subscription was active.

    2 replies

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    August 22, 2026

    check your account, https://account.adobe.com

     

    if it shows your subscriptions, then sign out of your cc desktop app and sign back in using the same id:password used to confirm your subscription was active.

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    leo.r
    Community Expert
    Community Expert
    August 22, 2026

    Try to log out of Creative Cloud, then log back in. Will it make a difference?

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