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johnd59898678
Inspiring
January 18, 2024
Question

Wiping and Reinstalling ALL CC Apps on Mac Ventura

  • January 18, 2024
  • 2 replies
  • 1409 views

I have a 2019 Mac Pro for the past 3 years now running  Mac OS 13.6.3.

 

My Adobe apps have never run properly since I upgraded from my 2012 Mac Pro via Migration Assistant. Slow to launch in all installed apps and occasional crashes. My Macbook Pro M3 - all the Adobe apps launch instantly and never crash. So I am assuming I just have a bunch of Adobe related files that never transferred properly from my previous Mac Pro with Migration Assistant.

 

I have put off this nightmare of a project for 3 years because even if everything goes smoothly I am guessing it will take me 50+ hours to get everything reinstalled and reconfigured with all the scores of plugins I will have to try and reconnect.

 

All my non- Adobe apps launch instantly and never crash - so it pretty much has to be something Creative Cloud has installed.

 

Is there a procedure on what it would take to wipe EVERYTHING Adobe and reinstall? I assume I will have to deautthorize a bunch of software first (including some plugins), etc. I want to remove EVERYTHING Adobe on my hard drive and start from scratch - any step-by-step procedure?

 

Thanks!

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2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 18, 2024

there is but the best solution is to restore your newer computer to factory status.

then clean* your old computer of adobe products.

then migrate your adobe-free older computer to your new computer

then properly install you adobe apps on your new computer.

 

a less desirable (but easier) solution is to clean* your new computer and properly install the adobe apps on your new computer.

 

*

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    January 18, 2024

     

    @johnd59898678 wrote:  Is there a procedure on what it would take to wipe EVERYTHING Adobe and reinstall?

     

     

    Adobe applications do not migrate well. I migrate my documents, but always install all applications.

     

    To answer your question, make sure you have a backup first, then use the Creative Cloud Cleaner to remove all traces before reinstalling from the CC app.

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

     

    Jane

     

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