Working files are disconnected from creative cloud

Forum|Forum|1 year ago
January 30, 2025
2 replies
430 views

The working file shows as disconnected from the cloud. Tried most of the relevant methods from the learn more link that adobe has provided. The changes made in the file are saved in the cloud but not sure why they still show that prompt.

Tried reaching out with the customer support their solution didnt work.

Saving this file in another name works well thou.

Anyone who can assist me on this please.

How to

kglad

Community Expert

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

U

UK_ProAuthor

Participating Frequently

Thanks for the udpate.

I tried this but this works well for some time but the file again disconnects showing that icon. What could be the issue please.

Tarun Saini

Community Manager

Hi

@UK_Pro

,

Welcome to the community! Could you please try uninstalling the Creative Cloud desktop app by using this link- https://adobe.ly/40wnhxG and install the app again to see if that helps?

Regards,

Tarun

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

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