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Participant
January 22, 2024
Answered

「インターネットに接続していません」というエラーが出続ける!

  • January 22, 2024
  • 1 reply
  • 653 views

社内LAN利用です。Creative Cloud立ち上げると通常の画面と表題のエラーが交互に出てきてしまいます。フォーラムで数年前の対策を見つけて、手動プロキシを設定しましたが改善しませんでした。なお規定のブラウザはChromeです。

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Correct answer kglad

if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

 

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if that fails, try https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
January 22, 2024

if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

 

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if that fails, try https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

GGbu-Author
Participant
January 23, 2024

Thank you for your suggestion. Following your advice, I was able to resolve the issue. It appears that the problem was related to the settings of my firewall.

kglad
Community Expert
Community Expert
January 23, 2024

good to hear. (there seems to be a recent rash of win defender problems, though i don't know if that was your firewall,)