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Participating Frequently
Oct 15, 2022 11:11 AM UTC
Question

데스크탑 앱 설치 오류

모든 플랜 사용가능인데 creative cloud desktop에 앱 설치가 뜨지 않습니다.  

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14 replies

kglad
Community Expert
Community Expert
Oct 15, 2022 12:56 PM UTC

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

if that shows an active subscription, sign into your cc desktop app using the same adobe id, 

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Participating Frequently
Oct 15, 2022 1:28 PM UTC

to match account and ID
I'm not sure what the problem is

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kglad
Community Expert
Community Expert
Oct 15, 2022 1:33 PM UTC

sign out of your cc desktop app, and then sign back in (using the same adobe id used to confirm your account).

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