0 Files in Creative Cloud, but 21gb is used....

3 replies
190 views
Translate

Don't understand where the storage is being used.

Cloud storage web assets

This topic is closed to new replies. Start a new post to keep the conversation going.

Tarun Saini

Community Manager

Hi there,

Could you please check & confirm the below locations if you don't have any files?

https://assets.adobe.com/cloud-documents (Creative Cloud)
https://lightroom.adobe.com/libraries (Lightroom)
https://acrobat.adobe.com/link/home/ (Document Cloud)

You may also check this article for more info & let us know if that helps: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

Regards,

Tarun

Translate

M

mauricephotoAuthor

Participant

I checked those locations, and permanently deleted what was in the trash. Now there are no files anywhere, but it says 14.6gb is used????

I want to edit photos with lightroom mobile on my ipad, but I can't because of this bloody sync issue saying my storage is full.

I really miss the days when I owned your products, and everything just worked! I tried to attach screenshots showing my empty folders in the box below this reply box, and even that doesn't work. The 287kb jpegs I'm trying to attach to this message just freeze up in the middle of trying to upload with this message.

Obviously Adobe is trying hard to push everyone to upgrade to more cloud storage, but why in the world would I do that when there are so many errors with what I have now. The only way I would consider spending a cent more with Adobe is if everything was user friendly, and worked flawlessly.... Which it does not!

Translate

Tarun Saini

Community Manager

Thanks for checking the locations. I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Let us know if that helps.

Regards,

Tarun

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.