100 GB voll aber Dateien können nicht gelöscht werden

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Hallo, meine 100GB sind voll, aber die Dateien nicht mehr online zu finden (da der Cloud-Dienst eingestellt wurde). Aber wie kann ich den Speicher dann jetzt wieder leeren? Denn er wird immer noch als voll angezeigt, ich möchte aber die Dateien löschen. Man kann nur nicht mehr darauf zugreifen, also auch nichts löschen. Was tun??

Danke im Voraus!

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kglad

Community Expert

use a browser. there are several tabs and link to check:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

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TeldexAuthor

Participating Frequently

Thanks, but I know these links and still cannot delete my files there, since they are not visible anymore... Adobe says that they close the cloud service, which is fine, but I can only backup these files via download in the browser, but not delete them...

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kglad

Community Expert

the only syncing stopped is your local cc sync folder, and there's no need to download those.

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kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

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