3Gb file NOT syncing to Creative Cloud

Forum|Forum|11 years ago
December 28, 2014
2 replies
902 views

Hi All,

I have been having difficulties getting one particular 3Gb .MOV file to sync to my Creative Cloud folder. This is an essential file for my Premiere Pro Project. Does CC have an upper limit on file syncing?

Please help me.

Jeff

This topic has been closed for replies.

wharress

Community Manager

Hi JPo1,

Are you still experiencing the same issue with Creative Cloud and uploading files?

Thanks

Warner

J

JPo1Author

Participant

Hi Warner,

Yes, I am still having difficulties—only when I attempt to sync large .MOV files. Smaller .jpg and project files sync just fine.

Jeff

wharress

Community Manager

Hi.

Can you tell me if this large file is attempting to sync or will it just not sync at all, no data going to the cloud? Can you give me a bit more detail please, also please can you give me details on your internet speed etc.

Thanks

Warner