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SheiD
SheiD
Participant
July 11, 2018
Question

404 CC Library Not Found

  • July 11, 2018
  • 1 reply
  • 1862 views

I had CC installed and Photoshop and some other apps for ages now.
CC wanted to update today so I said go ahead.
It popped up a few "Merge this folder?" questions and I was busy and accidentally clicked one no. (Was clicking something else and it came up under my mouse since I wasn't paying attention to that.)

After that, I tried to open it and it said it was broken and I needed to repair, so I did. it failed and said to reinstall. So I uninstalled it, downloaded, reinstalled it.
Now when I open Photoshop (which it let me do from CC) and go to Libraries to get to my stock account, it says "Download CC" c_c

What do I do to fix this? I keep an Adobe Stock account over other stock sights pretty much specifically for the smooth integration with Photoshop. If I can't make this work, I'll be really sad. :c

    This topic has been closed for replies.

    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    July 11, 2018

    SheiD, do you utilize the process listed in Learn how to download your Adobe Creative Cloud apps to download and install Photoshop CC and Creative Cloud desktop app updates? 

    Are Photoshop CC and the Creative Cloud desktop app currently installed on the computer but you are unable to access the Libraries?

    Finally, where is this computer located?  Do you self-manage this computer at home or is it used in a work environment?

    SheiD
    SheiDAuthor
    Participant
    July 12, 2018

    That process is about as basic to computing as "turn it off and turn it back on again". Yeah, that about covers my process for installations.

    Home computer, home professional. Self-managed.
    I've been using Adobe Photoshop and other Adobe products for about two decades. I've been using the CC version since my CS6 was rendered outdated a couple years ago.

    I originally had CC installed on the C: drive of my computer, along with my Adobe products.
    However, the C: drive of my computer is a small SSD used for bootup and I realized the Adobe products were there rather than my storage drive.
    I wanted to move them to save space on my SSD.
    So after I did the update on CC and it said I needed a repair, I decided to take the opportunity to move them. I set the download location to the new location i wanted after reinstalling CC.

    After this, the library pane in Photoshop says I'm not connected to CC as I said above.

    Basically all the information you asked for is in my original post except the last question.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    July 12, 2018

    Thanks for the clarification, SheiD.  I have moved this discussion to the File Hosting, Syncing, and Collaboration forum which will be better able to assist with the current errors you are facing.

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