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Michael338470531ca1
Participant
November 25, 2023
Answered

500 error apps page not available.

  • November 25, 2023
  • 1 reply
  • 437 views

bought a new computer and I have been stuck for the last week trying to download any of my Adobe apps. every time I click a link that brings you to the site where you can download apps I receive a 500 error. I have tried different browsers and still get the same error. Looking online I see hundreds of people who report the same issue with little to no support from Adobe... what is up with this???? 

This topic has been closed for replies.
Correct answer kglad

install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials


1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 25, 2023

install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials


    M
    Michael338470531ca1Author
    Participant
    November 25, 2023

    Thank you so much for this. I wish they had a better way of guiding people to this link. I have spent so much time clicking through their troubleshooting sites and even calling the support line when all I needed was this. you are the real MVP

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 25, 2023

    glad to help.  enjoy your adobe!!

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