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Jamie24302163xme5
Participant
May 3, 2022
Question

A seagate complimentary month of Creative Cloud All Apps with 100GB subscription has stuck

  • May 3, 2022
  • 1 reply
  • 288 views

I bought a Seagate drive, they offered to try a month of Creative Cloud All Apps with 100GB subscription. So I thought why not, it will go back to my normal plan after a month. It hasn't, I'm now charged full whack and to cancel the membership will cost me over £250. I feel shafted, I can't believe this can be something Adobe will allow, it feels like a trap and I warn everyone not to sign up without reading the T&C's first. 

 

The first confirmation email read; 

  
 Thank you for your order! 
 Your redemption code was accepted. Your Creative Cloud All Apps with 100GB subscription will continue until 02-April-2022 (PT). Click below to get started:

 

So its wrong, it will continue past 02 April and keep going indefinitely. Can anyone advise how to get out of this?

This topic has been closed for replies.

1 reply

J
Jamie24302163xme5Author
Participant
May 3, 2022

UPDATE: After speaking to an advisor, the plan (with which my other plans were still active so I was not only paying for all apps, but also a seperate plan for photography and the Premiere Pro plan!) was cancelled waiving the cancellation fee. However, I still have paid for 2 months, which in total is more than my Photography plan for a whole year. 

 

My question is, why would Adobe allow someone to have an all-in plan, whilst simutaneously taking other plans off them, which are obviously not needed as everything is covered under the All Apps plan. It is a terrible billing oversight.

ProDesignTools
Community Expert
ProDesignToolsCommunity Expert
Community Expert
May 6, 2022

Generally speaking, Adobe's plans do not automatically cancel. So your offer was more likely to get the first month free, rather than a free month and then stop. So it is indeed a good idea to always check the T&Cs for any offer.

 

If your offer was for the same plan you already had, then (from cases elsewhere) it seems to extend the existing subscription rather than running a new/different plan concurrently.

 

So, the issue you ran into was that the offer was for a different plan. But usually, Adobe does not allow two paid plans covering overlapping apps (e.g., Photography and All Apps) on the same account when paying by normal means. It seems this is something that crops up when using redemption offers like yours, as well as gift cards:

 

https://community.adobe.com/t5/account-payment-plan-discussions/no-automatic-pause-of-payment/m-p/12910260

 

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